Complaints Handling


To make complaints and enquiries in relation to the Hills M2 Upgrade, members of the public can call 1800 196 266 (select option 2), email - enquiries@hillsm2upgrade.com.au or post - PO Box 379 North Ryde BC NSW 1670.

Receipt of each complaint by telephone will be acknowledged no later than two hours from the time of the call with notification of written/email correspondence within one working day. A response will be provided no later than two working days from receiving the initial call.

Receipt of each complaint written/email will be responded to no later than five working days from the date received.

Upon receipt of your complaint, the project team will:

  • Investigate the relevant circumstances and information surrounding the complaint
  • Explain the results of this investigation to the complainant
  • Identify if there are any reasonable and feasible actions that could correct the problem and/or prevent recurrences
  • Convey the decision or any action taken to the complainant
Hills M2 Upgrade project
A team consisting of Roads and Maritime Services, The Hills Motorway Limited and Hills Motorway Management Limited (as trustee of the Hills Motorway Trust)
Hills M2 Upgrade project PO Box 379 North Ryde BC NSW 1670
T 1800 196 266 (select option 2) enquiries@hillsm2upgrade.com.au
M2 upgrade home Hills M2 site NSW Government site